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Passion Fund III

Lassie

Digital insurance for pets

Status

active

Founded

2020

Industry

Consumer Fintech

Passion Initial Investment

2021

Lassie and a Passion for Pets

Passion first invested in Lassie in June 2021, drawn by the strength and vision of the founding team: Hedda, Sophie, and Johan. Hedda, the daughter of a veterinarian, began with a powerful insight — that many pet injuries could simply be prevented. Alongside Sophie and Johan, the trio brought a rare combination of deep expertise in pet insurance, technology, branding, and marketing. Together, they shared an ambition to build a lean, customer-centric, and profitable business in a competitive and mature market.

Lassie’s key differentiator has always been its focus on preventative care — encouraging health and wellness rather than simply reacting to illness or injury. This vision came to life through a seamless digital experience, with an app that uses reminders, prompts, and gamification to help pet owners develop healthier petcare habits and generally take better care of their animals.

At the same time, recognising that insurance claims are an inevitable part of the business, the team built one of the most streamlined and automated claims-handling processes in the industry. This not only reduced operational costs and improved customer satisfaction, but also drove strong word-of-mouth referrals and attractive unit economics.

At its core, Lassie set out to redefine pet insurance by aligning incentives — rewarding pet owners for keeping their pets healthier, creating benefits for the customer, the animal, and Lassie itself. The digital platform was never the product in itself, but a smart tool for efficient distribution, engagement, and servicing.

Lassie began in its home market of Sweden — a sophisticated and competitive environment for pet insurance. This allowed the team to refine both product and messaging before expanding into their second market, Germany. Owing to its size, Germany quickly became Lassie’s largest market. In 2024, the company launched in France, which also saw a very strong start.

Once a foothold was established in a new country, Customer Acquisition Costs (CAC) declined as marketing channels were optimized and organic word-of-mouth awareness built. Combined with the intuitive product experience and efficient claims process, this resulted in very low customer churn and strong lifetime value. Lassie was able to reach profitability early on in its first market, Sweden — a strong testament to the model.

As Lassie continues its international roll-out, Passion is proud to support this exceptional founding team in our long-standing partnership — building a category-defining company in pet wellness and insurance.